I've been amazed by the number of emails I've received already to this survey (with stories that are amusing and heartbreaking in equal measure) Virtually every one of them reflects a deep frustration at the sheer inability to actually do anything (rather than tick boxes or claim to reach targets)
'Anonymous' made a good point with their comment on the first survey post. Don't forget the positive examples as I often do.
Oh and can you all come up with a name for comments and emails? I've got about 150 'Anonymous's and I've no idea how many are the same person. Use your imagination and make one up!
Thanks again for all the replies.