My apologies to anyone who may have been sent spam from my hotmail account. This morning, when I tried to sign in, I was told that my account had been blocked and I needed to give my mobile phone number to receive a text message to reactivate it.
Now I'm not completely daft, so I smelt a scam. However after a bit of checking, it does appear to be a genuine request from Microsoft. Unfortunately several hours have now passed and no magic text message has arrived. I have repeated the process a couple of times but to no avail.
There is no email or phone number for Hotmail support. I selected the option to send a question to customer support, but when I tried to do this I was informed that I needed to login first. Hmm...
I was also invited to reset my password, but because I cannot remember which childhood friend I selected as 'best' or how I spelled their name, that option is now closed to me.
If anyone can help me, I would be grateful. I've had a good look on the internet for a solution, but there doesn't appear to be one. I seem to be one of about 20 million people locked out of their Hotmail account, so perhaps we should set up a Facebook group.
STOP PRESS I have now successfully changed my password. However it hasn't done me any good at all as my account is still blocked! I am beginning to suspect that 'Microsoft' and 'customer service' are words that are rarely uttered in the same sentence unless accompanied by other, less printable ones.
4 comments:
Hotmail is terrible, but in their defence, 'customer' would imply 'paying customer' in Microsoft eyes!
How much are you paying them?
If you aren't paying, you aren't a customer. For Hotmail, Facebook, gmail et al, you are the product. Advertisers are the customer.
Still, poor service for them! You haven't seen a single ad from them all day!
Gah! Beaten to the punch!
Hotfail leaks passwords somehow as many accounts (including mine with a very long & strong password) have been hacked and then spam to sent all their contact list. This has been going on for over a year.
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