Wednesday, December 14, 2011

Hotmail Nightmare

My apologies to anyone who may have been sent spam from my hotmail account. This morning, when I tried to sign in, I was told that my account had been blocked and I needed to give my mobile phone number to receive a text message to reactivate it.

Now I'm not completely daft, so I smelt a scam. However after a bit of checking, it does appear to be a genuine request from Microsoft. Unfortunately several hours have now passed and no magic text message has arrived. I have repeated the process a couple of times but to no avail.

There is no email or phone number for Hotmail support. I selected the option to send a question to customer support, but when I tried to do this I was informed that I needed to login first. Hmm...

I was also invited to reset my password, but because I cannot remember which childhood friend I selected as 'best' or how I spelled their name, that option is now closed to me.

If anyone can help me, I would be grateful. I've had a good look on the internet for a solution, but there doesn't appear to be one. I seem to be one of about 20 million people locked out of their Hotmail account, so perhaps we should set up a Facebook group.

STOP PRESS I have now successfully changed my password. However it hasn't done me any good at all as my account is still blocked! I am beginning to suspect that 'Microsoft' and 'customer service' are words that are rarely uttered in the same sentence unless accompanied by other, less printable ones.

15 comments:

Anonymous said...

Hotmail is terrible, but in their defence, 'customer' would imply 'paying customer' in Microsoft eyes!

Ben said...

How much are you paying them?

If you aren't paying, you aren't a customer. For Hotmail, Facebook, gmail et al, you are the product. Advertisers are the customer.

Still, poor service for them! You haven't seen a single ad from them all day!

Ben said...

Gah! Beaten to the punch!

Super Sam said...

Hotfail leaks passwords somehow as many accounts (including mine with a very long & strong password) have been hacked and then spam to sent all their contact list. This has been going on for over a year.

Eva Smith said...

This is a good start to a tutorial.. keep it up..

Hotmail Support

hotmail customer care phone number said...

Hotmail is veoodry g

Customer Care Support Number said...

Customer Care Support Number

Customer Care Contact Number said...

really it was very nice blog.Now Hotmail is Very advanced features for Hotmail users it was very good in customer Service .Thanks for sharing the information.

Customer Care Contact Number said...

Thanks for providing such a wonderful information in this post, I really appreciate your hard work to bring this out into a post. I have bookmarked your blog ID for future information purpose. I have a suggestion that now we can solve our Hotmail problems (If any) with the help of Hotmail customer care services. We can get details of various customer care contact numbers, chat numbers, tech support numbers ( Toll Free Numbers )from the Website : http://customercaresupportnumber.com/ .Details of customer care contact numbers of various USA, UK and CANADA based companies have been listed in this website along with Hotmail customer care service numbers.

hotmail Customer support said...

This post is great. Thank you for this post. I like this kind of people who share their knowledge with others.

hotmail Customer support said...

Super helpful post. Thank you,

Hotmail Customer Care Support Number of USA,UK and CANADA said...

really it was very nice blog.Now Hotmail is Very advanced features for Hotmail users it was very good in customer Service .Thanks for sharing the information.

Hotmail Support said...

Hey,

Really awesome tutorial. It worked immediately. Thanks so much sharing this!!!

Visit also:- Hotmail Technical Support

Thanks
Candy Walker

justin laara said...

Amazing , thanks for providing the information, I really appreciate your hard work in bringing out this into such a nice post. I have bookmarked this article for future information purpose.
Hotmail Support

mark cassy said...

Thanks for sharing this blog with us..Stop sending spams from Hotmail account..For more info visit https://www.smartsnake.net/hotmail-technical-support/